The hotel industry is constantly changing, and new services are being introduced daily. If you don’t know the ins and outs of what makes a successful hotel, then it can be hard to attract customers.
In case you do not have enough knowledge about the hotel business, then it is better to hire an experienced and well-known hospitality company in Dubai like Story Hospitality.
These companies provide complete hospitality management services for hotels and other establishments. They also provide various other services related to hospitality such as linen rental services, room service, housekeeping, etc. They also perform marketing activities like advertising campaigns etc., which helps them in attracting new customers to their hotels.
However, there are many ways that hotels can improve their services in order to attract more customers and keep them happy throughout their stay at your establishment!
Booking and supply services
Booking and supply services are the most basic services that hotels provide. They include things like making reservations, providing information about facilities, and handling customer requests for special requests or assistance.
In terms of profitability, booking is king. It is also complex because it requires multiple departments with different responsibilities to work together seamlessly.
For example, if you have a question during your stay that isn’t answered by one of these departments (like when you need an extra towel), there could be days or even months between when they receive your request and when they fulfill it efficiently at checkout time!
Reception services
Reception services are the best way to provide a professional and welcoming first impression.
Receptionists should answer any questions about the hotel, check in guests, direct them to their rooms, and provide information about hotel facilities and local attractions. They should also be able to answer questions about dining options around town or nearby attractions like museums or parks.
You should make sure that your hotel reception services comply with international hotel management standards to ensure that you pose a good impression on your guests.
Attending to guests’ needs
One of the most important aspects of customer service is being able to listen to your guest. This means that you need to understand what they need, both physically and emotionally. They may be in pain from a broken ankle or they are stressed because their flight has been delayed by three hours.
It is also important for you as a host to be aware of any baggage that could affect their safety or comfort level during their stay with you (such as bringing pets). Being empathetic will allow you not only to understand how things are feeling but also to make sure that there aren’t any misunderstandings between guests and staff members.
Catering services
Catering services are a vital part of the hotel industry. They include food preparation and service, as well as management of the food and beverage operations. The catering services sector includes a wide range of businesses that employ people to provide packaged or customized meals for customers at hotels or other locations.
Accommodation services
Accommodation services are the most basic type of service in the hotel industry. These are the services you would expect from a hotel, such as providing a room for guests and providing bedding, towels, and toiletries.
They also include things like providing a safe for guests to store their valuables while they are at your establishment (or simply keeping them close at hand).
Some hotels may even provide televisions in each room so that people can watch TV while they’re staying there; this will give them something familiar while they are away from home which helps keep them sane during their stay at the hotels. Your main goal is to provide the best hospitality services to your guests so that they come back for more.
Transportation services
Transportation services are the most important type of service in the hotel industry. They include shuttle buses, taxis and limos. These services help guests who need to get to their destination or around town on time.
In addition, transportation services are essential for guests who want to explore different parts of the country without having to worry about driving themselves or finding parking spaces at their destinations.
Hotel Security Services
Hotel security services in Dubai are essential for the hotel industry. As with any other area of business, if you want to be successful you need to provide your guests and employees with a safe environment where they can relax and enjoy themselves. Hotel security staff can help prevent theft, vandalism and other crimes from happening on your property.
Entertainment and leisure services
Entertainment and leisure services are one of the most important aspects of any hotel. These include:
- The presence of entertainment options can be anything from live music to movies.
- The flexibility in scheduling, so that you can offer your guests something they want when they want it.
- The ability to add value or make money with activities that don’t require high staff levels or special training—for example, if you have a poolside restaurant then you could offer complimentary meals when weather permits or offer discounts on drinks if people arrive early enough in their stay (or stay late).
Managing other staff members on the property
Managing other staff members on the property is a key part of the job. Managers need to be able to delegate tasks and ensure that their team members are working efficiently, which is why it’s important for them to have an understanding of how people work together.
Managing hotel employees requires a unique set of skills that cannot be learned overnight or through reading a book alone. A manager must be able to effectively communicate with others in order for everyone involved in running an establishment successfully: from front desk clerks and housekeepers all the way up to managers themselves!
Providing maintenance services on the property
The hotel manager needs to be aware of all of these needs and ensure that they are met. This includes ensuring that the property has all the amenities needed by guests, such as a dining room or bar area, a fitness center, an indoor pool and spa facilities.
The takeaway
The hotel industry is a complex one, and there are many different facets that need to be considered in order to ensure your business stays profitable. If you have not thought about these things yet, it is time to start taking action!