Lots of people are wondering why BT Sport isn’t working on their TV. There have been reports of the channel being unavailable to watch through some providers, causing a lot of frustration for network fans. Hopefully, if you usually watch BT Sport in Canada, we can get it fixed soon! 

Check if you’re linked to a reliable WiFi network if BT Sport isn’t working on your TV or any other model. Next, see if a software update is accessible. Restart the television, after which you should uninstall and reinstall. 

Before attempting to find a solution, it is essential to determine the potential sources of this problem. What are some of the possible reasons that it does not work?

Reasons Why BT Sport is Not Working

Because it will be tough to pinpoint the specific cause, you will need a complete and comprehensive method to troubleshoot this issue.

Among the conventional explanations are the following:

  • A connection to the internet that is either slow or unreliable
  • A broken or corrupted version of the BT Sport app
  • Software or firmware of the television that is either obsolete or not up to date

If you are interested in learning the answer to the problem of BT Sport not working on BT TV or any other television brand, then you have come to the right place.

How to Fix BT Sport Not Working on TV

This tutorial will provide an in-depth and all-encompassing look at how you might solve this issue. In contrast to the online tutorials currently available, our guide will not simply provide you with a single answer; instead, we will try to tackle the problem from every angle possible. Let’s end this predicament once and for all, so let’s not waste more time and get to it.

Step 1: Try Connecting via Ethernet

You can use an Ethernet cable to establish a connection between your television and your router if you want to guarantee that your television receives a clear and unobstructed signal.

Connect and link it directly to the router or modem using an Ethernet cable by inserting it into an Ethernet port on the back of the television set.

Step 2: Check Whether Your Television Software is Updated

You next need to check to see if the software or firmware on your smart TV has the latest version. You may verify if it has been updated by going to the [MENU] on your television and navigating to the Settings menu. Try Device Management or another page that provides information on the software version from Settings. Check to see whether an update can be installed and if there isn’t one, move on.

Always remember that the exact wording may differ depending on the TV model you have, but the order in which you will find it will be in the above sequence.

Step 3: Connect to a BT Hub

If you connect your device to a BT Hub, the BT Sport app will be able to quickly determine that you are using it to access a BT channel, which will enhance the likelihood that it will work correctly for you. Therefore, if you already own a hub or gateway from BT, you should try connecting your television to that instead.

Step 4: Uninstall and Reinstall the BT Sport App

And finally, but certainly not least, you can attempt to restore the BT Sport app on your television by removing it and then reinstalling it. Uninstalling the application and then reinstalling it is the same as doing a factory reset on a smartphone or other mobile device, as it will remove all of the previously saved data. 

The method of uninstalling and deleting applications from your smart TV will vary depending on your innovative TV type. The steps included in the process below, however, are considered to be the industry standard and are as follows:

  1. Navigate to the Settings > Apps menu on your television.
  2. Select the individual application from which you wish to remove the installation.
  3. Select Remove or Uninstall from the app’s Settings, Menu, or More menu by clicking the corresponding icon.

When you are finished, use the downloader on your smart TV to reinstall it, and then download it again!

This is the procedure for troubleshooting the issue of your BT Sport subscription not working correctly on your television set. You will find that this procedure is efficient regardless of whether you are using a TV manufactured by BT or another brand or manufacturer.

Other Methods To Access BT Sport App

There are various options available if the BT Sport app cannot be accessed on your television set successfully.

  1. Use a Streaming Device

One of the most efficient ways to download the BT Sport app and use it to watch content on your television screen is to use a device that streams content over the internet. After you have finished attaching the streaming stick or other device to your television, you will first need to launch the BT TV app. Select the app among the other channels, and once you’ve done that, get set to watch some games! Many different models are available, but Roku and Amazon Firestick are two of the most well-known brands in this category.

  1. Using Google Chromecast

It is possible that the app you downloaded onto your television is malfunctioning, so you should try using Google Chromecast. You’ll be able to utilize the BT Sport app on your tablet, smartphone, desktop computer, or laptop, and then cast the content from those devices to your television using Google Chromecast. 

  1. Connect the Google Chromecast to your television.
  2. Download and install the BT Sport app on your mobile device, tablet, or desktop computer.
  3. Watch a video that you can access online.
  4. On the screen with the WiFi signal at the bottom, locate the Cast button and press the mouse button.
  5. Select the Chromecast device that is currently linked to your television.
  1. Use Gaming Consoles

The use of gaming consoles for accessing the app comes in last, but it should not be considered the least viable option. BT subscribers can access the app on either the PlayStation or the Xbox and then download and install it. You will then be able to stream BT Sport on your game consoles from that location onward. 

What To Do If BT Sports is Still Not Working

The next best course of action if you’ve carefully followed the instructions and BT Sport is still not functioning is to get in touch with BT’s customer service team. You may be confident that they can assist you because they have unique troubleshooting steps. Inform them of the measures that you have already taken in the beginning. The team will be more accurate and specific with the steps you need to take, which will not only assist you in arriving at a quicker and more urgent resolution.


We hope that the fixes we have mentioned will work for you. If they don’t, or you are still experiencing problems with BT Sport not working on TV, please contact their customer service and let them know your problems and they shall help you resolve them promptly. 

By Manali