There are five processes in the field of service strategy:
- IT service strategy management:
A strategic assessment, strategy generation, strategy implementation, measurement, and evaluation are all steps in this process.
- Supply management is concerned with keeping up with demand.
To summarise, there are four steps in this process: detecting demand and anticipating its sources, assessing company activity patterns and user profiles, generating distinctive solutions, and controlling operational demand.
- Portfolio management of service offerings:
Defining services, analysing services, approving services, and chartering services are the four sequential steps in this procedure.
- Accounting & Budgeting
Accounting, budgeting, and pricing are just a few of the many actions that fall within the purview of this procedure.
- Managing Business Relationships
As part of ITIL Certification Service Strategy stage, this is the final step. Building and maintaining client connections, understanding customer requirements, and providing the services necessary to satisfy those needs are all part of BRM.
There are eight steps in the process of service design:
- Management of Service Levels
This is a procedure that focuses on establishing goals for the entire service delivery of an organisation and then evaluating their success.
- Management of the Service Catalog
This procedure primarily guarantees that a current service catalogue is provided with simple access to the services that consumers demand in order to remain productive. This process.
- Capacity Control
This procedure aids a company in meeting its needs by ensuring that the systems involved are running at their maximum potential.
- Management of Availability
At all times, this approach guarantees that customers have the services they need.
- Continuity Management of IT Services
Risk management and business continuity are the primary goals of this approach. Developing needs and continuity plans, putting them into action, and then activating the plans are the three steps that make up sprintzeal.
- The management of information security
People who have access to the system and data are also protected in this procedure.
- Management of Suppliers
This process focuses mostly on keeping track of all supplier connections, as well as ensuring that the parties involved are sticking to their contracts and agreements.
- Coordination of design ideas
Service design management is handled by this process which monitors resources and various service demands to evaluate if a design is of optimal quality and effective enough to meet the customer’s requirements
Seven processes make up the service transition area.
- Transition help and planning:
There are five sequential actions in this process, which include defining the transition strategy, preparing for service transfer, planning and coordinating service transition, as well as monitoring and reporting the progress.
- Management of changes
Registration and classification; risk and impact analysis; approval; coordination of change build and test; authorization; and review and closing change record are all sequential operations in this procedure.
- Evaluation of the change:
The three successive actions of this process may be described as plan evaluation, assessment of expected performance, and evaluation of actual performance, respectively.
- Management of the release and deployment of software:
Release planning, build and test release, deployment, early life support, and review and closure make up the five sequential steps of this procedure.
- Management of service assets and configurations:
As part of this process, there are five sequential steps: management and planning; CI identification; CI control; Status accounting; and reporting and verification.
- Testing and validation of the service:
Planning and creating tests, confirming test plans and designs, preparing test environments, conducting tests, assessing exit criteria, and lastly cleaning test environments and closing the process are the five sequential actions in this procedure.
- Data mining and information management:
This method is broken down into five steps: developing a knowledge management strategy, identifying and gathering data sources, drafting knowledge, technical review, editorial review, and publishing.
Five processes make up the service operation process area:
- Access control:
Access request, verification, validation, provision of rights, monitoring of access, tracking of entry, and de-provisioning of access are the five sequential steps in this procedure.
- Organizing a function:
Event notification, detection, correlation and filtering, classification and closure are the five sequential operations that make up this process.
- Fulfilment of service requests:
Request registration, validation, categorization and prioritisation of requests, evaluation and authorization of the right, and request closure are all sequential operations in this process.
- Managing incidents
Incident registration & classification, priority, investigation and diagnosis, resolution, and lastly, closure are all sequential tasks in this process.
- Management of difficulties:
Problem identification and logging, classification, investigation and diagnosis, and lastly, resolution and closure of the problem are the five sequential tasks in this process.
- A seven-step progression:
You begin by determining your strategy for improvement, defining what you’ll measure, gathering data and processing it, analysing and presenting the information you’ve collected as well as using it to accomplish improvement.